Hello,
Here you will find all your question answered regarding VM Distro Delivery.
All of our orders are processed and dispatched from our warehouse and fulfilment centre in London UK.
We have a dedicated shipping postage and packaging department, who are committed to getting the items sent out to you as quickly and as securely as possible.
You can pick and choose options that you prefer from a variety of Delivery times provided by Royal Mail.
We aim to get all orders placed before 2pm dispatched the same day (Monday-Friday), however this is not always possible. Therefore, we would recommend that you add 1 extra processing day onto the listed delivery durations.
Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.
The shipping cost will be multiplied accordingly for orders that require more than one delivery service.
Please note, we cannot take responsibility for parcels that go missing under the Royal Mail Standard (untracked) service. No replacements or refunds will be provided in these cases.
Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.
We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK Mail.
In the unlikely event that you have not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.
The delivery duration applies only after dispatch, as opposed to when the order was placed or created.
For any queries regarding delivery or tracking, please contact our order management team on orders@vmdistro.com